Order problems?

  • Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please contact us at sales@dualcollectible.com. Please remember to take pictures and/or video of your items and package to share with us for review.
  • In the unfortunate event that you receive any damaged items in your parcel, please contact us at sales@dualcollectible.com with your order number and a description of the problem. These issues can only be addressed within 1-3 days of the tracked delivery date.
  • If the parcel you receive is damaged please document that as well so that we can pursue a claim with the carrier.
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