How do I track my order?

  • Once an order has shipped, we’ll send you an email with your unique tracking number. Your tracking number has the most updated information regarding your shipment.
  • To view your tracking information, click the link in your shipping confirmation email. This will direct you to the carrier’s website where you’ll be able to track the progress of your shipment.
  • Please note, it can take up to 24-48 hrs hours after receiving your shipping confirmation email for your tracking information to update.
  • Please allow 1-3 business days for your order to process and ship out. We are always doing our best to make sure your order is sent as quickly as possible!

Based on value, your item will be shipped in a standard bubble mailer package, standard lettermail envelope or a cardboard box. Standard lettermail will not have tracking and insurance. If you would like to add tracking and insurance please email us for a quote.

Delivery times will vary based on the carrier service used depending on your location and factors such as weather. An order will take anywhere between 1-5 Business Days (Canada & USA) and 1-12 weeks (outside of North America) to reach you.

*We are not responsible for mis-delivery errors when incorrect shipping info is provided. However when applicable, we will pursue claims with the carrier for any orders shipping with insurance.

*Dual Collectible is not liable for Stolen/Misplaced/Lost in Transit orders that have been marked as delivered, however where appropriate, we will pursue a claim with the carrier.

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